All of our editors are in-house professionals who are regularly assessed for quality and efficiency. As part of the hiring process, they go through a rigorous bootcamp where their creative and editing skills are tested.

On the Eskimo and Siberian plans, revisions are unlimited so you can request as many as you’d like. The Pom plan, meanwhile, has a limit of 3 revisions per project.

On all plans, you can submit as many video requests as you’d like. But it’s important to note that we work on one video at a time to ensure you have videos to upload each month.

You can queue as many video projects as you like and as soon as we’ve completed one project for you, we’ll get started on the next one right away.

If you’d like multiple videos worked on simultaneously, then you can purchase an additional account.

Reach out to your project manager or send us an email at success@videohusky.com if you would like to add extra accounts.

We use Adobe Premiere Pro. We also can provide you with the Premiere Project File if you prefer to add some finishing touches to your videos on your side.

Yes we can on our new, by request, package called Siberian

On the Pom and Eskimo plans, we can only render final videos in 1080p. If you’ve filmed 4k footage, we can edit it if you can provide us with proxy files or we can do a conversion.

Most of our customers submit proxy files so it’s easier to upload, download, and work with their editor. In those cases, we can also submit the Premiere Project Files back to you so you can link all the final videos.

Yes, we can definitely do that! Most customers have this request.

You can request one main export (formatted in 16:9 aspect ratio for widescreen viewing) and depending on the plan up to 3 to 8 additional bonus exports. Review our pricing page to see how many exports you can get per plan.

For the Pom Plan, we can accept a maximum of 20 GB of raw footage and assets per project. For the Eskimo Plan, we can accept a maximum of 40 GB and on the Siberian plan 100 GB.

Our editors and project managers work Monday to Friday, 9 am to 6 pm Philippines Time (GMT+8). The table below outlines our working hours to various time zones across the world.

During the final week of the year, we take a company-wide break for Christmas and New Year. All clients receive advanced notice of the exact days and dates we take off as the break nears.

We also observe and don’t work on the following Philippine Public Holidays.

• Labor Day – May 1
• Independence Day – June 12
• All Saints’ Day – November 1
• All Souls’ Day – November 2
• Maunday Thursday – The Thursday before Easter Sunday
• Good Friday – The Friday before Easter Sunday

We work and don’t observe the following U.S. Holidays:

• Martin Luther King Jr. Day – The third Monday of January
• President’s Day – The third Monday of February
• Memorial Day – The last Monday of May
• Juneteenth – June 19
• Independence Day – July 4
• Labor Day – The first Monday of September
• Indigenous People’s Day – The second Monday of October
• Veteran’s Day – November 11
• Thanksgiving – The third Thursday of November

To update your credit card information, please follow these steps:

• Click on the following portal link:https://bit.ly/3LcwWn3
• Enter the email address that you used when you first signed up for our service. This is important because we need to cross-reference your email with our system to ensure the security of your information.
• Once you have entered your email address, our portal will send you a verification code to the email address associated with your account.
• Enter the verification code on the portal page to confirm your identity.
• You will now be able to update your credit card information on the portal by using the “Payment Method” and add your new credit card.
• Make sure to select your default card as a payment method.

If you have any issues or concerns, please feel free to contact our customer support team for assistance at success@videohusky.com. We are here to help you every step of the way.