What are your working hours?

Our editors and project managers work Monday to Friday, 9 am to 6 pm Philippines Time (GMT+8). The table below outlines our working hours to various time zones across the world.

WhereStandard Business Hours
Honolulu (GMT-10)Sunday to Thursday, 3 pm – 12 am
San Francisco (GMT-8)Sunday to Thursday, 5 pm – 2 am*
Denver (GMT-7)Sunday to Thursday, 6 pm – 3 am*
Chicago (GMT-6)Sunday to Thursday, 7 pm – 4 am*
New York (GMT-5)Sunday to Thursday, 8 pm – 4 am*
London (GMT)Monday to Friday, 1 am – 10 am*
Berlin (GMT+1)Monday to Friday, 2 am – 11 am*
Tokyo (GMT+9)Monday to Friday, 10 am – 7 pm
Sydney (GMT+11)Monday to Friday, 12 pm – 9 pm*
* +1 hour during Daylight Savings Time

During the final week of the year, we take a company-wide break for Christmas and New Year. All clients receive advanced notice of the exact days and dates we take off as the break nears.

We also observe and don’t work on the following Philippine Public Holidays.

  • Labor Day – May 1
  • Independence Day – June 12
  • All Saints’ Day – November 1
  • All Souls’ Day – November 2
  • Maunday Thursday – The Thursday before Easter Sunday
  • Good Friday – The Friday before Easter Sunday

We work and don’t observe the following U.S. Holidays:

  • Martin Luther King Jr. Day – The third Monday of January
  • President’s Day – The third Monday of February
  • Memorial Day – The last Monday of May
  • Juneteenth – June 19
  • Independence Day – July 4
  • Labor Day – The first Monday of September
  • Indigenous People’s Day – The second Monday of October
  • Veteran’s Day – November 11
  • Thanksgiving – The third Thursday of November
Is there a limit on the raw files I can submit?

For the Pom Plan, we can accept a maximum of 20 GB of raw footage and assets per project. For the Eskimo Plan, we can accept a maximum of 40 GB.

Can we have multiple exports out from one main source video?

Yes, we can definitely do that! Most customers have this request.

You can request one main export (formatted in 16:9 aspect ratio for widescreen viewing) and depending on the plan up to 3 to 5 additional bonus exports. Review our pricing page to see how many exports you can get per plan.

Do you work with 4K?

At the moment, we can only render final videos in 1080p. If you’ve filmed 4k footage, we can edit it if you can provide us with proxy files.

Most of our customers submit proxy files so it’s easier to upload, download, and to work with their editor. In those cases, we can also submit the Premiere Project Files back to you so you can link all the final videos.

What video editing software do you use?

We use Adobe Premiere Pro. We also can provide you with the Premiere Project File if you prefer to add some finishing touches to your videos on your side.

How does the ‘unlimited’ offer work?

On the Eskimo Plan, revisions are unlimited so you can request as many as you’d like. The Pom plan, meanwhile, has a limit of 3 revisions per project.

On both plans, you can submit as many video requests as you’d like. But it’s important to note that we work on one video at a time.

You can queue as many video projects as you like and as soon as we’ve completed one project for you, we’ll get started on the next one right away.

If you’d like multiple videos worked on simultaneously, then you can purchase an additional editing team on retainer. You can get a 10% discount by adding a secondary account on a quarterly basis.

Reach out to your project manager or send us an email at success@videohusky.com if you would like to add extra accounts.

Are your editors in-house or freelance?

All of our editors are in-house professionals who are regularly assessed for quality and efficiency. As part of the hiring process, they go through a rigorous bootcamp where their creative and editing skills are tested.

How can I contact you?

If you have any questions about becoming a customer, the best way to get the answers you’re looking for is via our on-site chat icon.

When you join Video Husky, your account manager will be your main point of contact and will look after all of your projects.

If you need help with your account, you can reach us at success@videohusky.com.

How many videos can I get edited per month?

The number of videos you can complete in the course of a month depends on certain factors, including their complexity as well as your decision to request additional rounds of revision.

Conservatively speaking, our clients get 4 to 6 video projects completed per month on average.

If your videos are particularly complex or need a lot of editing, this will affect how many videos we can produce for you.

Once your editor gets a feel for your style and you grow trust in their creative judgment, the amount you can produce each month can increase.

If you would like more than one video edited at any given time, you can purchase an additional account. Contact success@videohusky.com to do so. We offer a 10% discount for any accounts purchased on a quarterly retainer!

Can you guarantee quality?

Your personally assigned account manager, who’s also a trained editor, will quality-check your videos.

All of our editors are trained in-house and regularly evaluated to ensure they’re delivering high-quality work that we at Video Husky strive for.

What types of editing do you do?

We can do the following types of editing:

Color Grading
Color Correction
Transcription / Subtitles*
Lower Thirds
Text Animation Templates
Multi-cam
Transitions
Chromakey / Green Screen
Thumbnails*
Basic Audio Syncing, Mixing and Editing
*Not included with Eskimo and Pom Plans, available as director’s chair add ons.

If you don’t see your desired type of editing in the list above, please drop us a message to one of our friendly team at the on-site chat icon and we’ll see if we can help you!

What types of videos can you edit?

We edit:

  • Vlogs
  • Interviews
  • Talking Heads
  • Tutorials
  • Online Courses
  • Ads
  • Review Videos
  • Travel Videos
  • Real Estate Videos
  • Drone Footage
  • Highlight Reels

The only editing services we don’t offer are the following:

  • We can’t record voiceovers
  • Cartoons and Custom animations
  • Wedding videos
  • We don’t edit videos with a final length longer than 30 minutes
  • Music videos
  • Narrative content (Short-films, documentaries, skits)
  • 360 Degree footage

If you don’t see your video type in the list above, please drop us a message to one of our friendly team at the on-site chat icon and we’ll see if we can help you!

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