FAQ

To update your credit card information, please follow these steps:

• Click on the following portal link:https://bit.ly/3LcwWn3
• Enter the email address that you used when you first signed up for our service. This is important because we need to cross-reference your email with our system to ensure the security of your information.
• Once you have entered your email address, our portal will send you a verification code to the email address associated with your account.
• Enter the verification code on the portal page to confirm your identity.
• You will now be able to update your credit card information on the portal by using the “Payment Method” and add your new credit card.
• Make sure to select your default card as a payment method.

If you have any issues or concerns, please feel free to contact our customer support team for assistance at success@videohusky.com. We are here to help you every step of the way.

Our editors and project managers work Monday to Friday, 9 am to 6 pm Philippines Time (GMT+8). The table below outlines our working hours to various time zones across the world.

During the final week of the year, we take a company-wide break for Christmas and New Year. All clients receive advanced notice of the exact days and dates we take off as the break nears.

We also observe and don’t work on the following Philippine Public Holidays.

• Labor Day – May 1
• Independence Day – June 12
• All Saints’ Day – November 1
• All Souls’ Day – November 2
• Maunday Thursday – The Thursday before Easter Sunday
• Good Friday – The Friday before Easter Sunday

We work and don’t observe the following U.S. Holidays:

• Martin Luther King Jr. Day – The third Monday of January
• President’s Day – The third Monday of February
• Memorial Day – The last Monday of May
• Juneteenth – June 19
• Independence Day – July 4
• Labor Day – The first Monday of September
• Indigenous People’s Day – The second Monday of October
• Veteran’s Day – November 11
• Thanksgiving – The third Thursday of November

For the Pom Plan, we can accept a maximum of 20 GB of raw footage and assets per project. For the Eskimo Plan, we can accept a maximum of 40 GB and on the Siberian plan 100 GB.

Yes, we can definitely do that! Most customers have this request.

You can request one main export (formatted in 16:9 aspect ratio for widescreen viewing) and depending on the plan up to 3 to 8 additional bonus exports. Review our pricing page to see how many exports you can get per plan.

Yes we can on our new, by request, package called Siberian

On the Pom and Eskimo plans, we can only render final videos in 1080p. If you’ve filmed 4k footage, we can edit it if you can provide us with proxy files or we can do a conversion.

Most of our customers submit proxy files so it’s easier to upload, download, and work with their editor. In those cases, we can also submit the Premiere Project Files back to you so you can link all the final videos.

We use Adobe Premiere Pro. We also can provide you with the Premiere Project File if you prefer to add some finishing touches to your videos on your side.

On the Eskimo and Siberian plans, revisions are unlimited so you can request as many as you’d like. The Pom plan, meanwhile, has a limit of 3 revisions per project.

On all plans, you can submit as many video requests as you’d like. But it’s important to note that we work on one video at a time to ensure you have videos to upload each month.

You can queue as many video projects as you like and as soon as we’ve completed one project for you, we’ll get started on the next one right away.

If you’d like multiple videos worked on simultaneously, then you can purchase an additional account.

Reach out to your project manager or send us an email at success@videohusky.com if you would like to add extra accounts.

All of our editors are in-house professionals who are regularly assessed for quality and efficiency. As part of the hiring process, they go through a rigorous bootcamp where their creative and editing skills are tested.

If you have any questions about becoming a customer, the best way to get the answers you’re looking for is via our on-site chat icon.

When you join Video Husky, your account manager will be your main point of contact and will look after all of your projects.

If you need help with your account, you can reach us at success@videohusky.com.

The number of videos you can complete in the course of a month depends on certain factors, including their complexity as well as your decision to request additional rounds of revision, response time, having all the raw footage ready, clear brief etc.

Conservatively speaking, our clients get 4 to 6 video projects completed per month on average.

If your videos are particularly complex or your requirements are outside the plan parameters, this will affect how many videos we can produce for you.

Once your editor gets a feel for your style and you grow trust in their creative judgment, the amount you can produce each month can increase.

If you would like more than one video edited at any given time, you can purchase an additional account.

Contact success@videohusky.com or speak to your project manager.

Your personally assigned account manager, who’s also a trained editor, will quality-check your videos.

All of our editors are trained in-house and regularly evaluated to ensure they’re delivering high-quality work that we at Video Husky strive for.

We can do the following types of editing:

If you don’t see your desired type of editing in the list above, please drop us a message to one of our friendly team at the on-site chat icon and we’ll see if we can help you!

We edit:

• Vlogs
• Interviews
• Talking Heads
• Tutorials
• Online Courses
• Ads
• Review Videos
• Travel Videos
• Real Estate Videos
• Drone Footage
• Highlight Reels

The only editing services we don’t offer are the following:

• We can’t record voiceovers
• Cartoons and Custom animations
• Wedding videos
• We don’t edit videos with a final length longer than 30 minutes
• Music videos
• Narrative content (Short-films, documentaries, skits)
• 360 Degree footage

If you don’t see your video type in the list above, please drop us a message to one of our friendly team at the on-site chat icon and we’ll see if we can help you!