What are your working hours?

Editors: 9am-6pm (GMT +8 Philippines time)
Account Executives: 2am-11am (GMT +8 Philippines times, M-F)

Is there a limit on the raw files I can submit?

There are no limits on how many raw files you can submit to us.

However, it’s worth noting that if your total files are more than 30GB, the turnaround time for your first draft will be 3-5 business days. This is because it’ll take more time for your editor to review and download all the files.

Can we have multiple exports out from one main source video?

Yes, we can definitely do that! Most customers have this request.

The majority of these are Facebook and Instagram format where we export the final video into 1:1 aspect ratio. We can also add a title on top of the screen and subtitles at the bottom.

Do you work with 4K?

Absolutely! Most of our customers submit proxy files so it’s easier to upload, download, and to work with their editor. We also submit the Premiere Project Files back to you so you can link all the final videos.

What video editing software do you use?

We use Premiere Pro for our main editing and After Effects for lower thirds and templates. We also provide Premiere Project File, so it’s more convenient for you if ever you want to add some finishing touches on your end.

How does the ‘unlimited’ offer work?

Revisions are unlimited so you can request as many as you’d like.

As are video requests. But it’s important to note that we work on one video at a time.

You can queue as many video projects as you like and as soon as we’ve completed one project for you, we’ll get started on the next one right away.

If you’d like multiple videos worked on simultaneously, then you can create multiple accounts that come with a 15% recurring discount. Simply add your other accounts on to your purchase at the checkout page.

Are your editors in-house or freelance?

All of our editors are in-house professionals who are regularly assessed for quality and efficiency.

How can I contact you?

If you have any questions about becoming a customer, the best way to get the answers you’re looking for is via our on-site chat icon.

When you join Video Husky, your project manager will be your main point of contact and will look after all of your projects.

If you need help with your account, you can easily contact us on your account dashboard.

How many videos can I get edited per month?

The turnaround for your videos of course depends on certain factors – mainly the complexity of the project.

On the 5-day plan, some of our clients get 8 videos edited per month. Meanwhile, on the 3-day plan, some of them get 4 videos edited per month. At those rates, the average cost per video works out to $75.

If your videos are particularly complex or need a lot of editing, this will affect how many videos we can produce for you.

Once your editor gets a feel for your style and what you look for in your videos, the amount you can produce each month will quickly increase.

If you would like more than one video edited at any given time, you can create multiple accounts that come with a 15% recurring discount. You can find out more about this by speaking to one of our friendly team members through the chat icon.

Can you guarantee quality?

Your personally assigned project manager, who’s also a trained editor, will quality-check your videos, so you’re never disappointed with the outcome.

All of our editors are trained in-house and regularly evaluated to ensure they’re delivering high-quality work that we at Video Husky strive for.

What types of editing do you do?

We can do the following types of editing:

  • Color Grading
  • Transcription / Subtitles
  • Lower Thirds
  • Text Animation Templates
  • Multi-Cam
  • Transitions
  • Chromakey / Green Screen
  • Thumbnails
  • Audio Syncing, Mixing and Editing

If you don’t see your desired type of editing in the list above, please drop us a message to one of our friendly team at the on-site chat icon and we’ll see if we can help you!

What types of videos can you edit?

The only editing services we don’t offer are the following:

  • We can’t record voiceovers
  • Animations
  • Wedding videos
  • We don’t edit videos with a final length longer than 30 minutes
  • Music videos

However, we do edit:

  • Vlogs
  • Interviews
  • Talking Heads
  • Tutorials
  • Online Courses
  • Ads
  • Review Videos
  • Travel Videos
  • Real Estate Videos
  • Drone Footage

If you don’t see your video type in the list above, please drop us a message to one of our friendly team at the on-site chat icon and we’ll see if we can help you!

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